Refund Policy

Refund & Returns Policy

At BLCK CACTUS, we want you to love what you wear. If something isn't right, here's how returns and refunds work:

Returns & Exchanges

You may request a return or exchange within 7 days of delivery. Items must be unused, unwashed, and in their original packaging with tags intact.

A reverse shipment fee may apply for returns and exchanges, deducted from your refund amount.

How to Request a Return

Email us at blckcactus.com@gmail.com with your order number and reason for return. We'll guide you through the next steps.

Refunds

Once we receive and inspect your returned item, we'll notify you of the approval status. Approved refunds are processed to your original payment method within 5-7 business days.

Non-Returnable Items

Sale items, customized products, and items marked as final sale are not eligible for return or refund.

Damaged or Incorrect Items

If you received a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with photos of the issue so we can resolve it quickly.